Return and Refund Policy

Returns Policy for Personalized Products

Thank you for shopping with us! We take great pride in creating unique and personalized items just for you. Because our products are customized to your specifications, we have a specific returns and exchange policy to ensure fairness and clarity.

1. Personalized Products:

As all of our products are made to order and personalized specifically for you, we unfortunately cannot accept returns or exchanges for items unless they are faulty or damaged upon arrival. Please double-check your personalization details (e.g., names, dates, messages) before completing your order to ensure accuracy.

2. Defective or Damaged Items:

If you receive an item that is defective, damaged, or contains an error in the personalization that was our fault, we will gladly offer a replacement or refund. Please contact us within 7 days of receiving your order with the following information:

• Order number
• Photos of the defective or damaged product
• Description of the issue

Once we have reviewed your case, we will provide instructions for returning the item, if necessary, and arrange for a replacement or refund.

3. Non-Personalized Products:

For any non-personalized items, our standard return policy applies. These items can be returned or exchanged within 14 days of receipt, as long as they are in their original, unused condition with all tags and packaging intact. Please see our general return policy for more details on non-personalized items.

4. Cancellations:

Due to the custom nature of our products, we are only able to cancel or modify orders within 24 hours of purchase. After this time, production of your personalized item may have already begun, and we will be unable to accommodate any changes or cancellations.

5. How to Return or Exchange:

For returns or exchanges due to a defect or mistake in personalization, please reach out to our customer service team at info@awesomeandquirky.co.ukwith your order number and a description of the issue. We will provide you with further instructions on how to return the product and arrange for a replacement or refund.

6. Shipping Costs:

For defective or incorrect items, we will cover the cost of return shipping. For any other returns or exchanges (e.g., changing your mind about the personalization), the customer will be responsible for the cost of return shipping.

7. Refunds:

Refunds will be processed to the original payment method once we receive and inspect the returned item. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

8. Contact Us:

If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact our customer support team at info@awesomeandquirky.co.uk or 07737432643. We are here to help and ensure you have a great shopping experience with us!